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Visit www.tarion.com for more info about the warranty process and download the following forms:
HT Homes Customer Service HT Homes Customer Service

Customer Service

HT Homes prides itself on offering exceptional and expert customer service to home buyers before, during and after the construction of their home. At HT Homes we believe there is nothing better than a happy, satisfied customer. It is for this reason we strive to do our very best, ensuring your new home is the way you want it to be.

Warranty Information

Your warranty coverage with HT Homes and Tarion begins on the date of possession listed on your Certificate of Completion and Possession from Tarion.


  • General Home Warranty.............................1 year
  • Warranty Against Water Leakage...............2 years
  • Warranty on Mechanical Units....................Manufacturer's Warranty
  • Warranty on Major Structural Defects.........7 years

Warrantly Service Requests

During the first year of occupany you have 2 opportunities (within the first 30 days of possession and within the last 30 days of the first year of possession) to report warranty items to HT Homes and Tarion. It is essential that you use the forms provided to you by both HT Homes and Tarion. These Warranty Service Requests must be submitted to both HT Homes and Tarion.


"We are thrilled to be in a new home from HT Homes. We saw many houses prior to deciding to buy a home from HT Homes. We were attracted to the quality workmanship, excellent materials, and great design of HT Homes. We have received numerous compliments for the amount of light in our home as well as the sound structure and layout. We have also been thoroughly pleased and satisfied with the excellent customer service that HT Homes continues to provide. We appreciate the patience and prompt attention to our many questions as first time home owners. We highly recommend HT Homes as a custom builder to anyone looking to buy a great quality home."

Drs. Chopra and Mehrotra